Shipping & Returns Policy
Free shipping on orders over 50 pound
Next Day (excluding Sunday, order before 3:30pm) Next day £6.99
Express 1 – 3 days £3.99
Standard 3 – 5 days £2.49
Remote (Highlands and Islands) 5 – 7 days £10.00
Returns
We know that sometimes you’ll need to return a product to us.
Colome Clark offers a 14 days return policy from the delivery date to receive a refund or 28 days for an exchange or gift voucher.
How to return a product:
- Please package the item in its original packaging, unworn with the original tags and labels attached. Any products damaged or with signs of wear may not be eligible for a refund.
- We also ask that you include the original invoice highlighting whether you would like a refund or exchange marked next to each item and the reason for the refund / exchange.
- Right now we are unable to offer free returns due to this we recommend you use Royal Mailor your local carrier to return the items to us. We recommend sending them via a tracked postal service and obtaining proof of posting or tracking information.
- Please return your item to:
17 Restarick Close, Bideford, EX39 4HL
What happens next?
Once your return has arrived with us it will be inspected by our team and processed.
Please allow 5 – 7 working days after it has arrived at our warehouse for your refund / exchange to be dispatched.
All refunds will be paid to the original payment method.
You’ll receive an email from our team to confirm once this has happened.
Please note: The goods are your responsibility until they reach our warehouse, so make sure that they packaged securely to avoid damage during transit. Underwear items cannot be returned due to hygiene reasons. Please be aware that as per our terms and conditions, if you are returning an item that came with a free item that the free item must also be returned. If not returned, the sale price of the free item will be deducted from your reimbursement.
How long do refunds take?
We will refund any items returned satisfactorily in line with our Returns Policy within a strict 14 days from delivery tracking confirmation date.
Please highlight on the original invoice that you would like a Refund and for which returned items.
We will refund the price paid for your item and this process can take between 1-2 weeks from the date we receive your returned goods.
We only offer refunds onto the original payment method used to make the order.
You will receive an email notification once your Refund has been processed.
If you return an order placed on a gift voucher, the refund will be applied to the gift voucher or a new gift voucher issued.
I have ordered the incorrect item or size, how can I change this?
Unfortunately due to the speed of our Warehouse team, we cannot guarantee that we can make changes to orders before shipment especially in peak times. However, if you do want to make a change, please email colomeclark@outlook.com and our team will be able to advise if they can make the change for you.
My order is faulty, how I can I get a replacement item?
We are sorry to hear that you have received a faulty item. Please email us at colomeclark@outlook.com with the following information:
Your order number
Item name
Photo that shows the fault
Full photo of the product
We will then be in contact to resolve the issue.